Pudu Robotics Showcased Its Advanced Robotics Solution at FSTEC US Exhibition

Pudu Robots Singled Out from Thousands of Products Featured at FSTEC 2021

Global technology company Pudu Robotics featured its global availability of high-performance robots with the latest delivery & reception service solution at FSTEC 2021 exhibition in Texas. The theme of FSTEC 2021 is to enable restaurants and tech connect, four of the most representative robots from Pudu Robotics were showcased from Sept. 12 to Sept. 14, including BellaBotKettyBotPuduBot and HolaBot. They are designed to efficiently improve food delivery services across various restaurants and commercial environments.

Pudu Robotics robots were on full display to navigate the exhibition venue and hit high attraction during FSTEC in recognition of its advanced technology and innovative solutions that help restaurants to achieve more with less, delivering a state-of-the-art experience for on-site food delivery. In the process of development, Pudu Robotics aims to use robots to improve the efficiency of human production and living to the future. The following products can represent the spirit of its growth.


  • Large capacity with 4-layer induction tray
  • Interact with the robot by touching
  • Replace battery anytime
  • Easy to navigate even without markers


  • A walking AD Display with18.5″ screen
  • Pass freely even with 55cm left
  • Easy to navigate even without markers
  • Work continuously for 8 hours


  • Large capacity with 7-layer adjustable tray
  • 6 different delivery modes for different purposes
  • Deliver safely with built-in 3D obstacle avoidance sensor
  • Deliver steady with auto-independent linkage suspension


  • Greatly improve plates collection efficiency
  • Large carrying capacity up to 60KG
  • Easily controlled by a smartwatch
  • Contactless and safe delivery

In the future, Pudu Robotics will continue to focus on advanced innovation in the robotics industry to fully explore with its partners to expand the global market in depth.

For more information, please visit the official social media below:
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About Pudu Robotics

Founded in 2016 and headquartered in Shenzhen, Pudu Robotics is a high-tech enterprise dedicated to the design, R&D, production and sales of commercial service robots. The company has set up R&D centers in Shenzhen and Chengdu, and hundreds of after-sales service centers across the globe.

As a world-leading provider of commercial service robots, Pudu Robotics has sold tens of thousands of robots to more than 60 countries and regions, covering more than 600 cities around the world.

In May 2021, Pudu Robotics completed series C financing of $78 million, a joint investment by Tencent, Meituan and Sequoia Capital China.

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Caterer Awards 2021: Meet our sponsor Pudu Robotics

The company provides delivery and disinfection robots to the F&B industry and more

This year’s Caterer Middle East Awards takes place on September 14 at JW Marriott Marquis Dubai. Tickets are almost sold out for the event, which brings together the very best of the region’s F&B industry.

Each year we have incredible sponsors who help make the gala event a success, and here we shine a spotlight on Pudu Robotics.

Founded in 2016 with a headquarters in Shenzen, Pudu Robotics is an international high-tech enterprise dedicated to the design, R&D, production and sales of commercial service robots.

Powered by the core technologies of low-speed autonomous driving, robotics motor and motion control, Pudu Robotoics has developed delivery robots and disinfection robots that are widely used in restaurants, hospitals, schools, office buildings, government halls, subway stations, waiting room and more.

Pudu’s products are sold in more than 50 countries and 500 cities, making it a world-leading enterprise of commercial service robots.

Jessie Jia, UAE country manager, said: “At this year’s Caterer Awards, Pudu robotics will bring in their two service robots Kettybot and Bellabot onsite who will then help with the awarding and service onsite. We believe we will see a more innovative, creative, and unique event with these two members joining us.

“The Caterer Middle East awards is the very good opportunity for us to understand the UAE’s F&B industry further, to learn and understand what our customers really care about, and to to present the smart robot solution we have for customers here.

“Congratulations to all the shortlisted people and teams. You are the ones that lead the F&B industry and will keep leading the industry. Pudu would be hornoured to join hands with you to bring innovation, intelligence and more values to the industry.”


china digest

China Digest: Tencent-backed Pudu, Neocrm raise new capital

Tencent-backed Chinese companies Pudu Technology and Neocrm have both garnered new financing to fund their next stage of development.

Tencent-backed Pudu raises Series C2 round

Pudu Technology, a Chinese developer of commercial service robots, has closed the second tranche of its Series C funding round at “hundreds of millions of yuan,” the startup announced on Tuesday.

The Series C2 round, which came four months after the completion of a Series C1 round, brought its total Series C fundraise to almost 1 billion yuan ($155.2 million). In May it had announced a Series C1 round, through which the startup raked in 500 million yuan ($77.6 million) from investors including Chinese food delivery giant Meituan and Sequoia Capital China.

Shenzhen-based Pudu focuses on the design, R&D, production, and sales of commercial service robots, such as interactive delivery and reception robots, that can be used in restaurants, hospitals, schools, office buildings, hotels, airports, and beyond. The startup has over 600 core patents, equipping its robots with technologies like low-speed autonomous driving, robotics motor and motion control, and intelligent interaction.

Founded in 2016, the startup delivers products to more than 60 countries and regions. Its major clients include China’s biggest hotpot chain Haidilao, Peking roast duck restaurant brand Quanjude, property developer Country Garden, Holiday Inn owner IHG, and Marriott International’s semi-luxury hotel chain Sheraton Hotels and Resorts.

Prior to the Series B round, Pudu raised over 100 million yuan ($15.5 million) in a Series B round from Meituan in July 2020. One month later, it closed another 100-million-yuan in a Series B+ round led by Sequoia Capital China.

CRM solutions provider Neocrm closes $70m

Neocrm, a Tencent-backed firm that provides customer relationship management (CRM) solutions, has closed $70 million in a new funding round.

The firm did not disclose the investors of the new round. The new investment followed the completion of its $120-million Series E round from Tencent in September 2019.

It had raised a 100-million-yuan Series D+ round in April 2018 and a 280-million-yuan ($43.5 million) Series D round in January 2017. Investors in the previous rounds include Sequoia Capital China, Matrix Partners China, and ZhenFund.

Neocrm, which also goes by its “Xiaoshouyi (Easy sales)” in Chinese, operates as a subsidiary of Beijing IngageApp Internet Technology providing enterprise-level CRM solutions to help clients automate their marketing, sales, and customer services.

Leveraging technologies like artificial intelligence (AI), big data, and Internet of Things (IoT), the firm helps B2B clients build a full-cycle CRM system that connects external distributors, service providers, and end-users. Its solutions also help bridge B2C businesses with their customers to enable targeted marketing and customer acquisition. The firm also has multi-language and multi-currency capabilities to support enterprises in their global business expansion.

Its products are adopted by companies in areas like automobile, finance, and retail, serving clients including personal computer firm Lenovo, electric power firm Shanghai Electric, video surveillance manufacturer Hikvision, French electrical equipment group Schneider Electric, Beijing-based electric scooter maker Segway-Ninebot Group, and nuts and roasted foods business Chacha Food.


dallas restaurant

Dallas Restaurant Hires Robots amid Worker Shortage — and Customers ‘Love Them,’ Owner Says

Taco Borga, owner of Latin American restaurant La Duni in Dallas, Texas, has brought on three new robots to help greet and serve guests — and doesn’t plan on stopping there

Taco Borga found a unique way to handle the server shortage at his Texas restaurant once the spot began welcoming back indoor diners in the wake of the COVID-19 pandemic.

The longtime restauranteur — who owns and operates La Duni, a Latin American restaurant and bakery in Uptown Dallas — brought on three new workers over the summer to supplement the demand of his booming business.

They’re efficient, reliable, and personable; able to work long hours without breaks, don’t drop orders, and need very little training.

They’re robots.

“I was nervous when I first heard about them,” Borga tells PEOPLE of the machines, which are sold by Plano-based company American Robotech and made by China-based Pudu Robotics. “We found out about them in June and I called the owner, Jackie Chen, and said, ‘I heard you have robots. I’d like to see them.’ What I didn’t know is he’d show up with them here. Within 45 minutes, he had the entire dining room scanned and the robots programmed. They were moving around the space, carrying plates, working. We were in awe.

“Everyone was in love with them.”

Borga, a 40-year industry vet, saw three of four of the five restaurants he owned shut down due to the pandemic.

La Duni, which Borga’s wife began as a bakery before it morphed into a popular and acclaimed full-service restaurant, was the only one that survived. It had just celebrated its 20th anniversary when the pandemic hit.

Like many restaurants, the business successfully transitioned into takeout and delivery. But when dining rooms started reopening after the record-breaking winter storm in February that paralyzed Dallas for a week, Borga suddenly had an influx of customers on his hands — and no one to serve them.

“People were tired of staying at home and they all came out in droves,” he recalls. “This was an overnight stampede of diners that we were not prepared to serve. We were 40% higher than our best year. We were doing double the business than we had the year before the pandemic. And we didn’t have the staff.”

“We were in a bind,” Borga says. “You either close sections of the restaurant and don’t serve everybody, or you overwhelm and overwork the staff you have and then they quit. Either way, it was a problem.”

Staffing, in fact, had been a struggle for Borga long before the pandemic.

“The last 5, 10 years, it was just getting worse and worse and worse,” he says. “Before the pandemic, we would get ten applications a month if we were lucky. The last year and a half, we got one.”

“You don’t realize if you’ve never done it before, but serving is a very taxing job,” he adds. “You are constantly moving around on your feet, taking orders, running food, carrying heavy trays, going back and forth to the kitchen — two, three, four, five tables at a time. That takes a toll on your body, Those activities are not simulating mentally and emotionally, but you have to do them. And you have to stay happy for the customers the whole time while you’re doing them. At the end of the day, it doesn’t motivate employees. They are extremely under-appreciated. We needed to come up with systems to help the staff who still want to work in hospitality and do a good job.”

The robots wound up being the perfect solution for Borga. Named Alexcita, Panchita and Coqueta, the three devices glide around the restaurant, carrying food and drinks to tables with ease.

One is even a host assistant, welcoming guests and taking them to the table so managers and assistant managers — who would typically do that role — can focus on their jobs.

They all have personality, too. “They interact with people, they react when you touch them, they tell jokes — it really humanizes them and breaks the perception people have coming in. Yes, they’re really just tablets on wheels that carry things back and forth. But these interactive features have allowed customers to completely embrace them.”

“We get the occasional person who might complain, but that’s 1 out of 1,000. Everyone else, they love them. When you see the face of a 9-month-old baby who can’t walk but they can press a button and see the robot light up? And they giggle and they smile and everyone at the table is filled with joy? Then you see this things has legs. Not just because they fulfill a basic service, but because they make the customers happy too.”

Most importantly, productivity is up, which is why the devices — which cost between $4,000 and $16,000, depending on their functionality — were well worth the investment in Borga’s eyes.

“The average server will spend 70% of their time bringing things to the table,” Borga says. “That person can do anywhere from 60-80 trips a shift to all the table. Multiple that by 2, 3 minutes for trips, that’s nearly 3 hours, just doing busy work. But a robot, it can carry up to 8 dishes to a table at once — and bring those same dishes to the dishwasher, which is another massive chore — in half the time.”

“This makes the whole process 100 times more efficient,” he continues. “One server can mange 20 tables instead of 3. The tips skyrocket, because they’re working more tables. It’s a win/win for both.

Servers are now free to do what they were hired to do, Borga says: actually provide customer service.

“Before what they were doing, that was not really customer service; that’s just things you have to do. It really defeats the purpose of what service is about,” he explains. “All these tasks that are repetitive and mindless should not be given to humans. If you talk to most servers, they’ll say they’re treated like robots anyway!”

“The server now is doing customer service activities,” Borga points out. “They have more time to talk, more time to interact. They don’t have to run to the next table. They don’t have to rush you. They are there to breathe, talk to you, know you, ask you how your kids are doing, thank you for coming — things you can’t take the luxury of doing when you’re in a high volume environment. It makes the more experience even more human.

“Time is the most valuable thing we have. If we cannot invest it in the true meaning of service, then we are the robots.”